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AJ G
★★★★★
a week ago
Quick summary? Honest, trustworthy, knowledgeable. Been using them for decades… thoroughly recommended. … More
Update: Quoted £1k+ for 'delaminating suspension bushes' from a main Toyota dealer. (At 40k miles) Elmwood said 'absolutely nothing wrong with them.' Guess who I trust more? Thank you Elmwood.
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Luke Gale
★☆☆☆☆
a week ago
£2,548 spent, multiple faults left unresolved, further repair bills and ultimately a court dispute. Extremely … More disappointing repairs and extraordinary excuses. Their immediate availability should have been a warning sign
I took my vehicle to Elmwood. Given its age, I requested a staged assessment to decide whether repairs were economical. Instead, they carried out over £200 of investigations, some already done elsewhere, and estimated £2,839.88. I felt pushed towards committing to the larger repair bill
There were delays and almost no communication. When I was finally able to collect the vehicle, the invoice came to £2,548, falling short of their original estimate. Comparing the estimate with the final invoice, some of the originally proposed work had clearly been omitted, apparently to get the vehicle back to me sooner. 'Eyes bigger than belly' springs to mind
FAILINGS AND COSTS:
1. REAR OF EXHAUST — £455.65
Their own paperwork acknowledged fitting it only as best they could for the MOT. I wasn't consulted about this compromise. There was no adjustment to the cost. It rattled immediately, continued blowing and became insecure. When I returned they were only able to make it "better". A few months later I paid £192 to properly secure the exhaust.SEE ATTACHED
2. DRIVER'S DOOR/WINDOW — £477.51
The electric window worked before Elmwood replaced the driver door lock actuator. No window fault appeared on the estimate, despite an extensive inspection of the vehicle costing over £200. After their work, however, a sentence buried in the three-page final invoice, at the end of the door section(SEE ATTACHED), recorded that the driver door window no longer worked. I discovered the fault when I was ready to drive away
3. WHEEL-BEARING NOISE — £284.38 (To have repaired elsewhere)
**AN EXTRAORDINARY EXCUSE.** Straight after their extensive repairs i reported a humming noise when driving above 40 mph, especially when steering right. Their return-visit invoice recorded a road test, but no fault found. They wrote: “We roadtested the vehicle, but it is not possible in our local area to go 40mph while steering to the right? Where exactly are you driving where this is possible?”(SEE ATTACHED) They're minutes from the A3. Surely, after £2,500+ worth of work, they could have found a few mins to investigate the noise properly during the two days they had the vehicle back with them!
4. BRAKES — £738.24
Despite rear-brake repairs, inc' replacing the offside caliper, discs and pads for a defective parking brake, it failed its MOT for parking-brake defects in the 12-month warranty, after just 6k miles
COMPLAINTS AND COURT
The judge wasn't satisfied that Elmwood caused the window fault, despite it appearing on their paperwork following the door repairs and not before. She acknowledged the exhaust repair was poor but accepted their argument that it was "serviceable". She also suggested the brake failure could be age-related, despite only 6,500 miles since the repairs. My claim was dismissed in October 2026. She remarked that customers shouldn't expect a Rolls-Royce level of service from Elmwood. I couldn't agree more!
OVERALL
Steer well clear. If you do use them, i would advise getting *EVERYTHING in writing*. I felt the collection process was used to put me under pressure. The owner accepts he encourages satisfied customers to leave Google reviews
IN REPLY
So you're seriously suggesting that prospective customers will believe you've left my review online because it somehow PROVES you're a good garage? And that you consider this preferable to having it removed?
My review is based on actual experience, supported by your own paperwork. If you believe any specific statement is false, you're welcome to identify it. It's disappointing that you still refuse to acknowledge any shortcomings, even after a judge accepted some of your repairs were below par
Your suggestion that garages should be able to review customers who challenge them says a lot about your attitude towards complaints. Prospective customers now see how you respond to criticism
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Daniel Stevens
★★★★★
a month ago
Excellent service – helped diagnose a problem on my son's car and were very helpful in signposting … More me to a specialist to work on the gearbox. First class communication. I'll be bringing my car back for MOT and service.
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Kiel Gould
★★★★★
4 months ago
Recently had these guys look at partners 2 series and honestly can’t fault the guys, although they where … More unable to carry out the repairs, I very much appreciate that they where up front and honest that it wasn’t a job for them rather then attempting a fix. They also got us in contact with a local specialist so fingers crossed we can get it sorted. Overall very satisfied with the service and everyone I spoke to was very helpful, will definitely use again.
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Robert Young
★★★★★
4 months ago
Had a timing belt and oil and filter was quoted a good price half the price of what ford wanted with … More out the oil change was done in good time and the car feels great i only highly recommend this garage many thanks
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Nadia Gonzalez Lopez
★★★★★
4 months ago
Thanks so much for the efficient repair and service today. Had my Fiat 500 car towed to them this morning … More and they were able to fix it and have it ready for me to pick up by the afternoon. Much appreciated. Would highly recommend!
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basanth yarakaraju
★★★★★
7 months ago
I had a great experience with Elmwood Vehicles. The team was very knowledgeable and attentive throughout, … More taking the time to answer questions and ensure everything was just right. Their professionalism and customer care really stood out. I’d happily recommend them to anyone looking for a reliable and trustworthy service!
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Simon Sellar
★★★★★
7 months ago
Thank you for the high quality and efficient servicing of my car, I was particularly impressed by the … More very high standard of your customer care.
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Riccardo Marino
★☆☆☆☆
8 months ago
I found the level of customer service to be disappointing. The staff appeared too busy to provide personal … More attention and treated customers as numbers rather than individuals. I also found them to be discourteous in their approach. Furthermore, the cost of the MOT and service for my Ford Transit Custom was higher than the price quoted by an official Ford garage in Teddington. Based on my experience, I would not recommend this business.
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Helen Bell
★★★★★
9 months ago
What a brilliant garage So glad we have found them. Our whole family use them. Great friendly service. … More Thank you. . 🤩
